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Articles on Customer Service

Globe customer service hotline = fail

Blogs How frustrating. I've been calling Globe's registered customer service hotline, 919-8888, for almost an hour now, and I can't get through simply because the automated reception can't seem to understand the ... Read story »

Low-tech problems for high-tech gear

Crave The following is a true story. Sam (not her real name) has been using an iPhone 3GS for two months. Since buying it, she's been plagued by poor voice quality--people she ... Read story »

The search for the perfect e-commerce hosting service

Blogs I have been using Bizhosting as my e-commerce hosting service for the last seven years, and I am moving on to a new host for my online business. When I first ... Read story »

Sony Eco TV goes to sleep when room is vacant

Crave In case you haven't noticed, "green" is big business. One way for HDTV makers to cash in on the public's craving for efficiency is to label a TV "eco-friendly." Sony's ... Read story »

Thank you, T-Mobile

Blogs T-Mobile has been a trending topic on Twitter over the past few days, due to an outage on customers' cloud-based sidekicks this month. T-Mobile Sidekick Slide Apparently, this hosted data ... Read story »

Acer lands in Korea with the market's No. 1 Netbook Aspire series

Blogs Acer is back in Korea with its world-leading Netbook series of Aspires. Surprised? This is Acer's second attempt at the Korean market. The Taiwan company wasn't successful in its first outing ... Read story »

Going green? Good Luck with THAT

Blogs So I'm a writer. Which basically means the nature of my job requires that I engage in a number of un-environmentally friendly acts. Like printing 120 pages of scripts. Or six ... Read story »

Device dongles to access mobile broadband? Chances are you don't need it

Blogs I can't really understand these promo packages anymore. From the leaflet I got, this is what I understand. Maxis will provide a device, from the picture in the leaflet, a modem ... Read story »

Google Wave & Microsoft Bing

Blogs I'm the easily contented sort. I was quite happy with snail mail until email came along. Then I was happy with Hotmail for a while. When the spams came in too ... Read story »

Testing five VPNs that'll get you back on YouTube, Facebook in China

Blogs Living and working in China may bring many cultural pleasures, but trying to use the Internet here is a daily headache. It's not just nearly every English-language social-networking and video-sharing site ... Read story »

How Microsoft's Bing came to be

Crave After leaving Microsoft in 2001, Brian MacDonald found it tough to find his second act. He was involved with a few start-ups and arranged some real estate deals in the Seattle ... Read story »

Budget shopping tips: Headphones

Features Looking for the best bang for your buck? Here's a collection of buying tips that will help you find a good set of headphones on a limited budget. Read story »

It's the broadband, stupid

Blogs Definition of crappy Monday morning: The Internet does not work. Okay, I'm not exactly someone who gets 50 pieces of email first thing in the morning, all which are urgent and ... Read story »

Seven things electronics salespeople won't tell you

Features Going to a retail store for consumer electronics purchases can be both exciting and frustrating, especially when the salespeople don't tell you the full story.  Read story »

Rock while you shop on Fredflare.com

Blogs Well, you know how much I love to shop. And online malls are my favorite haunts for great buys and bargains. But people always say that the experience of shopping online ... Read story »

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