HP Photosmart C7280

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User Review for HP Photosmart C7280

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Do not buy this HP C7280 printer

Jan 17, 2008

Rating: 1 out of 10 (Abysmal)
Pros: fax
Cons: paper jams and software slow
Opinion:
I do not recommend buying the Hewlett-Packard C7280. This has been the most frustrating printer I have ever owned. It performs some functions well but the reason I purchased it was to generate reports for clients and it cannot print fast. It does not matter what the specifications say, the paper feed tray is unable to feed paper as fast as the machine wants and jams several times during every report.

As a rule, do not try in print in fast draft because it will jam paper. The software has bugs in it and this too does not allow it to print fast. Our previous HP printer could actually do 30 pages per minute. This printer in the �draft� mode stops every page and waits three or four seconds between printing. This machine can only create 10 pages a minute in draft mode. After several phone calls and e-mails to Hewlett-Packard, the technicians in Pakistan have no idea what to do. The technicians that responded by e-mail had me change a setting on the printer that is so hidden it could never be found and then 50 percent of the time the machine reverts back to the original setting of holding every page for three or four seconds and so will still not print as fast as advertised.

On top of all that, my reports average 45 pages for clients. The machine is not capable of printing 45 pages without stopping and cleaning itself. This is as frustrating as trying to get your dog in public to stop licking itself. The machine simply stops, makes a lot of noise with the carriage possibly going back and forth for up to 60 seconds in the middle of trying to print. Another frustrating software bug does not allow the print spooler to function correctly. After several phone calls and e-mails, the machine magically defaults back to going slow and may take up to two minutes after hitting �Print� before the machine will generate the first page. Then I still have to deal with this being a faux/pretend printer and not a real printer.

Simply put, I was suckered into buying this model and it does not deliver on the majority of claims. Do not buy this printer.

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lv208306

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lv208306 says...
Hi msspi, I am 53 years-old Singaporean and noticed from your posting that you have encountered several negative issues and problems with this HP C7280 printer.

Firstly, I noted that you mentioned and I quote: "After several phone calls and e-mails to Hewlett-Packard, the technicians in Pakistan have no idea what to do".

Am I right to say that you are from Pakistan. I always use HP printers throughout my 30 years since I first owned my first printer. My latest is a 4-in-one printer that includes fax function that I needed for home use (I have to clarify here that I am not an employee of HP but an end user).

There are many factors that might have attributed to your peoblems. Examples are the setting, thickness of paper used, knowledge on how to clean the roller if there are dirt that is stuck on it thus causes it to slow down or affecting the fax function, etc.

Whenever I encounter any issue/es with my printer, I will email to Singapore HP technical service dept explaining the problem I encounter and they will reply back to me on the steps to overcome them. They even sent me an email as a follow-up to enquire whether my so-called problem is resolved.

Perhaps, you may wish to write to HP Headquarter and let them advise you on the problems you are facing. If it is a manufacturer's fault, I truely believe that HP will make-good the fault/s and if it's beyond rectification, they would probably replace one to one if your printer is still within the warranty period.

Regards.

Michael Yeo

Jan 28, 2008