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Dell recalls over four million batteries

Editors' note :
Speaking at the IDA Distinguished Infocomm Speaker Series at Singapore's Suntec Singapore International Convention & Exhibition Centre today, Michael Dell responded to CNET Asia's question on how the company would address the impact on consumer confidence resulting from the incidences of Dell notebooks catching fire due to faulty cells. Without saying too much, Dell responded that "we are taking an abundance of caution here with a broad recall... these contaminated battery cells have an extremely small possibility of failure".


Dell and the US Consumer Product Safety Commission are recalling 4.1 million notebook batteries from today.

The recall affects certain Inspiron, Latitude and Precision mobile workstations and XPS units shipped between April 2004 and July 18, 2006. Sony manufactured the batteries that are being recalled, the representative said.

 Which batteries are affected?
According to Dell, the affected models include:
  • Latitude: D410, D500, D505, D510, D520, D600, D610, D620, D800, D810
  • Inspiron: 500M, 510M, 600M, 700M, 710M, 6000, 6400, 8500, 8600, 9100, 9200, 9300, 9400, E1505, E1705
  • Precision: M20, M60, M70, M90
  • XPS: XPS, XPS Gen2, XPS M170, XPS M1710

  • Affected users can log into https://www.dellbatteryprogram.com or call 1-800-394-7439 during office hours for the battery exchange program.


    If they have one of the affected units, consumers are advised to eject the battery from the notebook after powering down and continue using the notebook with its AC power adapter, the CPSC said. Dell has so far received six reports of overheating units that caused property damage, but no injuries.

    Dell has faced several issues this year related to exploding or flaming notebooks, and wants to ensure the safety of its customers, the representative said. The 4.1 million units is a subset of the 22 million units shipped during that time frame, he said. Dell said it doesn't expect the cost of the recall to materially affect its earnings. The company reports earnings for the previous quarter this Thursday.


    The Inspiron 6400 is a popular Dell models which, unfortunately, is affected by the recall.
    At the moment, this looks like the largest battery recall in the history of the electronics industry, said Roger Kay, an analyst with Endpoint Technologies Associates. "The scale of it is phenomenal."

    Sony will help pay the costs associated with the recall of 4.1 million batteries the company supplied to Dell, said Rick Clancy, a Sony spokesman.

    "We are supporting Dell's recall," Clancy said. "There will be financial assistance and we are sharing engineering data and both doing further research." He declined to specify exactly how much assistance Sony would provide.

    Customers will be able to go to a Dell Web site (http://www.dellbatteryprogram.com) to determine if they need a new battery.

    "It's a huge deal," Shim said, particularly for Dell customers with employees in remote locations or traveling. "If you have people all over the field, then you're asking folks to send in the batteries and run off just AC (alternating current power) until they can get new batteries shipped out to them."

    Dell had only six incidents over millions of units, Shim said, but it's "a dangerous situation".

    Lithium-ion batteries have two to three times the energy density of nickel-cadmium and nickel-metal hydride batteries and four times the energy density of lead-acid batteries. Higher energy density translates to longer battery life. Lithium-ion batteries are used in consumer electronics and notebooks, which only require a limited amount of energy. Hybrid cars and power tools, however, generally use more traditional batteries, in part because of the risk of explosion.

     

     

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