Good

6.1

out of 10

mulock

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Presario V2670CA (V2000 Family)

Nov 24, 2006

Rating: 6 out of 10 (Good)
Pros: 14.1" screen, 2GB RAM, 120GB HDD
Cons: Heats up quickly, RAM failed within 2 months of purchase
Opinion:
I bought this notebook on recommendation from another heavy user of notebooks. The price was $875 USD (Sept. 2006). Came with 2GB RAM and 120 GB HDD. I was happy with it, except that HP Compaq Recovery partition is a waste of space (delete it), and then 2 months after purchasing it I started having problems. HP Canada was very reluctant to help and made repairs virtually impossible for me. HP Canada told me the "international 1 year warranty" does not apply outside Canada! While on business in Australia, I contacted HP Australia....they not only took full responsibly for the repairs, but lived up to the international warranty by replacing the faulty RAM (shipped in from Singapore). I give HP Canada a 100% thumbs down on service. HP Australia...you might be down under but you have the tops in service. Overall, a good notebook for a light user.

CNET not transparent

Oct 25, 2005

Rating: 4 out of 10 (Mediocre)
Pros: 
Cons: 
Opinion:
Well, it looks like CNET Asia wont let me put a 1 "ONE" rating on this laptop after I had a horrible customer service experience from HP. Any looking forward to this post making it? I am not pleased with HP/Compaq's service standard regarding replacing faulty equipment.

Spoke too soon

Oct 21, 2005

Rating: 1 out of 10 (Abysmal)
Pros: 
Cons: 
Opinion:
Well, I think I spoke too soon. This week, my LCD display went haywire. It was cloudy and fuzzy and I subsequently took it to the HP Singapore Customer Service Center. I was told that despite no visible external damage, the display was physically damaged. Hence, the LCD display repair was not going to be under warranty. This goes against the positive HP/Compaq reviews that I have read about regarding aftersales service. I have read of cases where HP/Compaq takes in units, and either repairs it or replaces it for the customer at no cost. Now, I have to shell out $500 for a display to make a business meeting. I am not a pleased HP/Compaq customer!!!

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