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It was nice until it quit working, now there is no support

Mar 18, 2008

Rating: 1 out of 10 (Abysmal)
Pros: Compact, good sound quality, includes FM and video
Cons: NO SUPPORT when it quits working.
Opinion:
I had the iOta for about 5 months before it quit. During that time there were a few occasions where it 'locked up' and I had to push the reset button to clear it. No problem as none of my files were lost. Then one day I made the mistake of trying to turn it off while it was changing songs. After that the screen would display the name LUXPRO but nothing else. Pressing reset, even reloading the firmware download from the website did nothing, in fact now it plays music, but the screen is a single bright line across the bottom. It's supposedly still under 1 year warranty.
BUT THE BIG PROBLEM is that there is NO SUPPORT from Luxpro on this - - the only phone number they list is in Taiwan - no US service location listed, and after several emails to their support website to ask about service I am still not getting any reply. My only conclusion is that this is meant to be a 'throwaway', and that unfortunately mine didn't last the year and a day it was designed for, so they are going to ignore me. There are many good products of this sort on the market. The next time I will check on support BEFORE I buy.

My advice : DON'T BUY ONE ...