thl

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Questionable Product Quality from Denon and D&M

Jul 21, 2008

Rating: 2 out of 10 (Terrible)
Pros: Good sound
Cons: Questionable product quality
Opinion:
Tested this system and the new S302. Finaaly, got the S302 and the sound was fantastic in my room, better then the BOSE. Anyway, I realized that the rubber around the PLAY button was chipped and had the headset sent back for exchange, only to be told that the system may have been used as the input/output jacks were worn out. However, D&M Denon was only willing to change the headset, not the entire system (I lost confidence that the entire system is new).

Makes me wonder why was a low quality product even packed and what a service provided by D&M. This is really detrimental to Denon's established brand and quality.

Really disappointing...Beware too, the service and product quality are really bad for such a up-notch product...