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After Sales Support Should Be Considered in CNet Reviews

Sep 21, 2007

Rating: 1 out of 10 (Abysmal)
Pros: Packed with functions. Contains most of the features you need (and want) from a business device.
Cons: Requires resetting once/twice a day, evasive after sales support from HTC
Opinion:
The device promises a lot and attempts to deliver - but only in the sense that it is a small device fully packed with features. There are several weaknesses. The hardware seems to frequently have problems. Device software (in particular alternative soft keyboards) are not easy to install and frequently can't be used, but application software does not raise any problems in installation. But the ultimate slap in the face is the shoddy and elusive after sales support from HTC. For a S$1K+ device, you wouldn't want to have it sitting in their service centre for weeks. But you have to get used to it, without any replacement devices provided. The device is great, but NOT one that you can rely on to become part of your life. Whether that is worth $1K+ is really questionable. Cnet - it's time you included after sales support in your evaluations!