johnnieev

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What a piece of junk!! Buy PALM, Dopod, or HP!!!

Aug 12, 2006

Rating: 1 out of 10 (Abysmal)
Pros: Large screen, and that is about it....
Cons: MS Operating System, constant "hanging," VERY POOR Customer Service
Opinion:
My wife bought this for me in Hong Kong when I got a promotion at work, as she was thinking with all my traveling it would be good for me to have a pwerful PDA/phone/work on e-mails. Needless to say, I was very happy.
But that was short-lived. I attempted to register my IIs and the web page would not let me. I sent an e-mail to O2 and they did the usual reply of they will look into this. Nothing happen for 3 weeks, so I re-submitted. Again, got a standard reply and then nothing for 2 weeks. Submitted a 3rd time, and same standard reply. I sent a reply to that person and they said the usual "we have placed your issue at the top with our Help Desk." 2 weeks later, nothing. I called O2 to complain and all I did was get a the "phone-tag" that saw me ending up talking to some guy in the UK. He explained that you only have 1 week after purchasing to activate the product number and after thatit then is no good. He then told me how he gets around the system, which I did use and that work for 3 days. Then nothing.
Also, I have had to do soft-reset so many times now due to the operating system "hanging" that you can see a wear mark on the button.
I have 2 co-workers who bought the PALM Treo 650 and they have had nothing but joy with theirs. One guy dropped his and broke the screen. Within 1 week, he had a new PALM Treo 650 in his hand. I contact PALM about the Treo 700 coming to Asia and with 2 hours they had a detailed reply to me. Now THAT is customer service, O2!!
So in the end, I would recommend people stay away from this piece of junk and seriously reconsider buying O2 and go with PALM first (by a long way), followed with HP, and Dopod.