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Samsung i780 crashed in 3rd dsy of use!
Apr 21, 2008 10:36 AM
Had tried to do the setting to access GPRS for my 3 day old i780 via phone with the telco (Maxis) but was unsuccessful and the telco requested that I bring it into their Customer Service Center to let their staff do the setting.I brought it to the telco's Customer Service Center as advised and when they reset my i780 after doing the setting, my i780 crashed!
I was totally distressed as my immediate concern was the 600+ numbers I have in my contact list that was stored in my i780 harddrive!
At the Samsung Service Center, they told me it was the first ever i780 they had received.
After some cursory checking, they told me they do not know what was wrong with it and they have to call their HQ in KOREA for guidance & help.
The next day, the Samsung Service Center called me to inform that their HQ in Korea do not know why my unit had crashed. Neither can they regularise my unit.
As such, Samsung Service Center offered to replace my unit with a new i780.
I have to wait 2 weeks to get the replacement unit.
My concern is:
1. Should I just get a refund and buy another proven make/model, or
2. To continue to put my faith & trust in the i780.
What I am most concern is that whether what happened to my my new i780 was NOT AS A RESULT OF A DESIGN FLAW but maybe a one off factory defect?
I welcome all comments!
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