Low-tech problems for high-tech gear
The following is a true story. Sam (not her real name) has been using an iPhone 3GS for two months. Since buying it, she's been plagued by poor voice quality--people she spoke to over the phone all sound muffled. After consulting some people who are more "geeky" than her, one of them finally suggested she bring it back to the operator for a swap. Upon initial inspection, the customer service staff had to stifle a giggle because there was a piece of plastic covering the earpiece. This was under the screen protector and was probably left there by the chap who applied the protector for her.Sam probably feels a little silly, but if we are honest with ourselves, these things can happen to us, too. I'm guilty of attempting an elaborate fix for a pair of computer speakers when the issue was that it wasn't plugged in properly. Have you ever over-diagnosed a simple tech problem? Share your experiences here.
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