HP launches its first Concierge Service in Singapore

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When you think about concierge services in technology, one of the first things that come to mind is Vertu's signature Concierge service. While HP's concept of a Concierge Service somewhat differs, the objective is pretty much the same--which is to provide consumers with a more personal and unique aftersales support experience.

Press attending the event in Singapore Thursday were told that the Concierge Service is intended as an extension to consumers of its Total Care program for SMB customers. According to the PC maker, the Concierge Service comes bundled with every purchase of its TouchSmart PC and Pavilion HDX Series entertainment notebook. Support includes free installation of the computer onsite, a 24/7 support hotline, as well as a complimentary one-time maintenance service within the first year of purchase.

Singapore is the first country in the world to enjoy HP's Concierge Service which was first introduced at a soft launch in December last year. While HP did not comment on when this service would be extended to other countries, we believe it is only a matter of time before the more developed markets get a taste of it.
Reuben Lee
About the author

A Back to the Future fan, Reuben Lee secretly hopes the flux capacitor works so he can go back in time to tell the younger him to invest in Google shares. This former engineering graduate stumbled from varsity straight into games and tech writing just for the fun at CNET Asia. He found it so much fun, he stayed on for the next 11 years. You can also catch this Senior Editor for chats on all things Japan, the manga One Piece, Star Wars, Liverpool and football, and racing games.

Reuben Lee, Senior Editor

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