VisNetic MailFlow 3.8

Comprehensive e-mail response management and archiving software. Routing rules allow in coming e-mails to be automatically handled and routed to the appropriate agent groups for prompt attention. Defined agent rights determine scope of availability of features that include the ability to view messages, view complete history of each message, view history of each contact, search for any message or messages with common search parameters.

Version 3.8 includes VoIP Integration, Custom Ticket Fields, Agent Audit, and improves archive and report features.